Refund policy

 

Return Policy: Hassle-Free Solutions for Damaged or Incorrect Orders

Encountered a damaged or incorrect product upon delivery? :( No need to fret! Our return policy is designed to be straightforward, swift, and customer-centric.

In the event that you've received an item that doesn't match your order or has been damaged, please inform us within 3 days, and we'll facilitate a hassle-free return at no additional cost to you.

Throughout the return or exchange process, it's crucial to ensure the product is securely packaged, utilizing either its original packaging or a comparable alternative of equal quality.

When sending the item back to us, please ensure the packaging prominently displays the correct address, either written legibly or printed.

Please note that the customer will be responsible for shipping the product back to our designated address. Additionally, the shipping costs incurred for the return will be borne by the customer.

Allow us 5 business days to process your return or exchange request. Please note that weekends and public holidays are excluded from our working days calculation.