Shipping policy

 

At Purely Care, we aim to provide efficient shipping services to ensure your orders reach you promptly and in excellent condition.

Order Processing:

• Orders placed by 2:00 PM (Pakistan Standard Time) will be shipped the same day via our trusted shipping partners.
• Orders received after 2:00 PM will be dispatched the following day.
• Please note that orders received on Sundays and Pakistan’s National Holidays will be processed and shipped on the next working day.

Delivery Timeframe:

• Our standard delivery time is between 2 to 3 working days.
• During sale periods, delivery may take 4 to 6 working days. Please note that there is no delivery service on Sundays.

Updates to Shipping Policy: Issue 1: Dispatched the Wrong Product

• In the rare event of receiving the wrong product, please notify us within 2 hours of receipt via email or WhatsApp to initiate a Return Authorization.
• Upon return, the product must be unopened, unused, and sealed in its original packaging.
• Once received, we'll dispatch the correct product to you at no additional cost.

Issue 2: Incorrectly Ordered Product

• If you've mistakenly ordered the wrong item, we offer store credit or exchange.
• The returned product must meet specific criteria: unopened, unused, and sealed in its original packaging.
• Customers are responsible for shipping charges for returning the product.

Exclusions:

• Products purchased through discount coupons, campaigns, or at reduced prices are not eligible for return.
• We do not accept returns for incorrect product selection, changed minds, or unmet expectations.

At Purely Care, we strive to provide a seamless shopping experience, and our shipping policy reflects our commitment to customer satisfaction. If you have any queries, feel free to contact our customer support team.

Thank you for choosing Purely Care.